Shipping Rates/ Delivery Information
Fixaball, UK Shipping.
Standard, Free Shipping at Fixaball is Royal Mail 48 (2-3 days). Shipping upgrades are available at checkout; please see the table below.
Postal Notification (Nov-Dec 2023): Royal Mail 2nd Class delivers between 5-10 days, 5% of the time. Choose 1st or tracked at checkout for time sensitive shipments.
Same day shipping courier available on request.
Handling Time
All orders are shipped the same day if ordered before 2pm, Monday to Friday, excluding weekends and bank holidays.
| Value of Order | Shipping Service Type of Shipping | Speed of Shipping | Cost of Shipping |
| All Values | Royal Mail 48 | 2 - 5 Working Days | Free |
| £0 - £25 | Royal Mail 48 Tracked | 2 - 5 Working Days | £1.75 |
| £25+ | Royal Mail 48 Tracked | 2 - 5 Working Days | Free |
| £0 - £10 | Royal Mail 24, | 1 – 2 Working Days | £1.5 |
| £10.01 - £25 | Royal Mail 24, | 1 – 2 Working Days | £2.5 |
| £25.01 - £29.99 | Royal Mail 24, | 1 – 2 Working Days | £6.5 |
| £0 - £20 |
Next Working Day, Tracked. MAINLAND ONLY |
Next Day, Before 5pm | £6 |
| £20.01 - £40 |
Next Working Day, Tracked. MAINLAND ONLY |
Next Day, Before 5pm | £7.5 |
| £40.01 - £120 |
Next Working Day, Tracked. MAINLAND ONLY |
Next Day, Before 5pm | £9 |
| £120 - £200 |
Next Working Day, Tracked. MAINLAND ONLY |
Next Day, Before 5pm | £12.5 |
| £200.01 - £300 |
Next Working Day, Tracked. MAINLAND ONLY |
Next Day, Before 5pm | £20 |
| £300+ |
Next Working Day, Tracked. MAINLAND ONLY |
Next Day, Before 5pm | £30 |
| All Values |
Next Working Day, Tracked. MAINLAND ONLY |
Next Day, Before 1pm. | £12 - £60 |
Royal Mail's retail compensation policy for loss
At Fixaball we will do everything possible to make sure our delivery/ despatch times are met, as reliability is our top priority. Royal Mail and DHL are fantastic shipping providers but on very rare occasions shipping will arrive late. Please select postage upgrades on shipping that is time sensitive. On even rarer occasion, mail is lost. Royal Mail allow 10 working days before they class post as 'lost'. After which time we can request compensation. Please see the table below.
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Product |
Due Date |
Compensation for loss payable |
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1st class- stamp/meter/account (Including Royal Mail Signed For ® sent as 1st class) Online Postage, Articles for the Blind |
Next working day after posting |
10 working days after due date |
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2nd class - stamp/meter/account (Including Royal Mail Signed For® sent as 2nd class), Online Postage |
3 working days after posting |
10 working days after due date |
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Royal Mail Special Delivery Guaranteed by 1pm ® (not posted on account)
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On guaranteed date as per product specification
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5 working days after due date
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My item is shown as delivered but it hasn't been?
What can I do if my item is shown as delivered, but it hasn’t been received?
If you’re the recipient:
Check whether the item was sent using a service that obtains a signature on delivery. If it was, do you recognise the name of the person who accepted the item? The name will be provided by the person who accepted the delivery and not always the person on the address label.
If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one.
If the item was sent to your work address, check with the post room and your colleagues to see if someone accepted the delivery.
If you bought the item online, check the shipping address was correct.
UPS - Packages over 2 kgs
We use UPS as our preferred courier. Please make sure all details of the address are included as courier drivers will not fill in the gaps, leading to long delays or even loss
Fixaball, International Orders.
Offshore and International Shipping
We use Royal Mail, Airmail, Tracked & Signed for international orders. However, if the order exceeds the maximum weight (2kg) we will use UPS. Often, discounts can be offered on light weight/ high value goods if you email or call. Also, faster delivery can be arranged on your request. The dispatch window for all of our offshore sales is 1 working day (most likely same day dispatch if ordered before 2pm).
Our delivery services are reliable; however, occasionally there may be a delay due to various unforeseen circumstances (weather, industrial action, holiday seasons). With this in mind, please consider feedback based on what we can control, which is our quick, dispatch time (same day if ordered before 2pm). Our aim is to do everything we can to support you.
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Fixaball International Shipments: 3-5 days to the country + Customs Clearance |
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Total Value of Your Purchase |
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(Exchange Rate Will Change With the Global Exchange Rate) |
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Pound Sterling |
£0 - £20 |
£21- £40 |
£41 - £120 |
£121 - £200 |
£201 - £300 |
£300.00 |
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Euros |
€0 - €23 |
€24 – €46 |
€47 – €138 |
€139 – €229 |
€231 – €345 |
€346 |
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Zone 1 England Scotland Wales |
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Pound Sterling |
£6.00 |
£7.50 |
£9.00 |
£12.50 |
£20.00 |
£30.00 |
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Euros |
€6.9 |
€8.6 |
€10.5 |
€14.5 |
€23 |
€35 |
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Zone 2 Northern Ireland |
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Pound Sterling |
£6.50 |
£8.00 |
£9.50 |
£13.00 |
£25.00 |
£40.00 |
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Euros |
€7.5 |
€9.2 |
€11 |
€15 |
€29 |
€46 |
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Zone 3 Belgium, France, Germany, Republic of Ireland, Luxembourg, Monaco, Netherlands |
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Pound Sterling |
£10.00 |
£15.00 |
£25.00 |
£35.00 |
£50.00 |
£80.00 |
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Euros |
€11.5 |
€17.5 |
€29 |
€40 |
€58 |
€92 |
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Zone 4 Austria, Azores, Czech Republic, Denmark, Finland, Greece, Italy, Madeira, Poland, Portugal, Spain, Sweden |
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Pound Sterling |
£12.00 |
£18.00 |
£30.00 |
£45.00 |
£70.00 |
£100.00 |
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Euros |
€14 |
€21 |
€35 |
€52 |
€81 |
€115 |
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Zone 5 Bulgarian, Croatia, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia |
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Pound Sterling |
£15.00 |
£20.00 |
£32.00 |
£50.00 |
£80.00 |
£120.00 |
|
Euros |
€17.5 |
€23 |
€40 |
€58 |
€92 |
€138 |
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Zone 6 Albania, Andorra, Belarus, Bosnia and Herzegonia, Ceuta, Faroe Island, Gibraltar, Greenland, Guernsey. Iceland, Jersey, Kosovo, Liechenstein, Macedonia, Moldova, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine |
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Pound Sterling |
£20.00 |
£25.00 |
£35.00 |
£55.00 |
£85.00 |
£125.00 |
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Euros |
€23 |
€29 |
€41 |
€64 |
€98 |
€145 |
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Zone 7 Contact us Directly for a Bespoke Quote Canada, Mexico, Puerto Rico, United States |
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Zone 8 Contact us Directly for a Bespoke Quote China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Phillipines, Singapore, South Africa, South Korea, Taiwan, Thailand, UAE |
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Zone 9 Contact us Directly for a Bespoke Quote Australia, New Zealand |
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Zone 10 Contact us Directly for a Bespoke Quote Rest of the World |
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